1. Members: NXG Pro and Spotlight
No refunds once a billing period starts. Pro features (such as AI Resume exports, the Pro tag and full analytics history) and Spotlight visibility unlock the moment you pay, and can't be handed back, so we don't refund the current period, in full or in part.
You can cancel at any time. Cancelling stops the next renewal; your access stays on until the end of the period you've paid for, and we email you before it ends. Coming back later is at the price that applies then. Founding (lifetime) access is a gift from NXG: never charged, never cancelled by billing.
2. Employer subscriptions (NXG Access)
No refunds once a period's contact unlocks have been used or Request Talent matching has started for that period. You can cancel at any time; access continues to the end of the paid period. A 12-month Founding rate lock stays honoured for its full term even if list prices change.
3. Placement fees: 90-day replacement guarantee
If a candidate hired through NXG leaves, or is let go for cause, within 90 days of their start date, NXG provides a replacement shortlist at no extra placement fee. To use it, tell us within the 90 days. The guarantee covers one replacement per placement and doesn't apply if the role or terms changed materially from what was agreed, or if the fee wasn't paid on time.
4. How to cancel
Settings → Billing → Cancel, any time, in two clicks. You get an email confirming the date your access ends. No calls, no forms.
5. When we do refund
- You were charged twice for the same thing, or charged after you cancelled: we refund the extra charge in full.
- NXG couldn't provide what you paid for because of a fault on our side lasting more than 72 hours: we credit or refund that time.
- Wherever the law where you live gives you a right to a refund, that right applies.
Refunds go back to the original payment method through Stripe or Paystack, usually within 5–10 business days.
6. Questions
Email hello@nxgcollectivehq.com with your account email. We answer billing questions within 2 business days.